Frequently Asked Questions

Find quick answers for clients and partners below.

For Clients — FAQ

Everything you need to know before ordering your virtual tour

Most asked questions:

Getting Started & Benefits

Why should I get a 360° virtual tour?

A virtual tour lets customers explore your space before they visit.
It builds trust, increases engagement, and helps convert interest into real inquiries.

Do you work in my city or country?

Most likely, yes.
We operate through a global network of City Partners. Share your location and we'll confirm availability.

How much does a virtual tour cost?

Prices start from €300.
Final pricing depends on size, complexity, and features. All pricing is transparent and project-based — no hidden fees.

Process & Timeline

How does the process work?

You request a quote
A local photographer is assigned
On-site capture takes place
Production and editing
Delivery and review

How long does the on-site shoot take?

Most shoots take 30–90 minutes, depending on location size.

How long does it take to deliver the tour?

Delivery usually takes 2–3 business days after on-site capture.

What do I receive when I order a tour?

You receive a link to download your complete HTML5 virtual tour package, including:

all files for hosting
the finished virtual tour ready for upload

If you choose GM360 hosting, we will provide a shareable link and embed code.

Technical & Usage

What devices does the tour work on?

Tours work on:

desktop computers
smartphones
tablets
VR headsets (optional mode)

Optimized for all devices and modern browsers.

Can I embed the tour on my website?

Yes — if you host it yourself or choose GM360 hosting, your tour can be embedded like a YouTube video.

Q10

Can I share the tour on social media?

Yes.
You can share your hosted tour link on social platforms, email, messaging apps, and with QR codes.

Q11

What happens if the weather is bad on shoot day?

If conditions affect quality, the shoot will be rescheduled.

Q12

Can I request changes after delivery?

Minor revisions are included. Larger revisions are quoted clearly before work begins.

Q13

Do I own my virtual tour?

Yes.
Once delivered and paid for, the tour is yours. No ongoing fees.

Advanced Options

Q14

Can you publish my tour to Google Street View?

Yes — as an optional service.
Pricing depends on project size.

Q15

What additional features can I add?

Optional add-ons include:

branding and styling
interactive points
photo & video embeds
floor plans
multilingual support

For Partners — FAQ

Everything you need to know before becoming a GM360 City Partner

Most asked questions:

Earnings & Payment

How do I get paid?

You earn 40% commission per completed project.

Payments are issued once client payment is confirmed.

You must have a PayPal account.
Payouts are processed within 3 business days after the client's payment is received.

How much can I earn?

You earn 40% of every project.

Projects typically range from €300 to €3,000+.

That means:

€120+ on smaller projects
€1,200+ on large projects

Your income depends on how many projects you complete.

Role & Responsibilities

What will I actually do as a City Partner?

You will:

find and manage local clients
handle bookings and communication
perform on-site 360° capture
upload media to GM360

GM360 handles editing, tour production, delivery, and invoicing.

Will GM360 provide clients?

Yes. GM360 provides:

Curated lead lists for your city (real estate agencies, hotels, venues)
Inbound inquiries from clients searching for 360 tours in your area
Complete Partner Success Kit including outreach templates and lead tracking tools

Most work still comes from your own outreach, but we equip you for success.

Who sets pricing?

You set pricing using GM360's pricing system.
You communicate prices directly with clients.

What happens after I upload the files?

GM360 handles:

editing
quality control
tour production
delivery
invoicing

How fast are tours delivered?

For small projects, delivery is usually 2–3 business days after upload.
Larger projects depend on size and complexity.

What happens if the client wants changes?

Minor revisions are handled by GM360.
Larger requests are quoted before proceeding.

Getting Started

Do I need experience to apply?

No formal experience is required.

If you're reliable, professional, and good with clients, you can apply.

Q10

Do I need equipment before applying?

No.

You can apply first. Equipment requirements are discussed after acceptance.

Q11

Am I limited to one city?

No.

You can operate wherever you can realistically serve clients.

Q12

What equipment is needed for the job?

You need:

A 360° camera (as per GM360 specifications)
A monopod or tripod

That's it! No specialized or expensive gear required.

Q13

How long does approval take?

Applications are reviewed individually.
If approved, you'll be contacted with next steps.

Terms & Support

Q14

Do I work exclusively for GM360?

No.

You remain independent and may take other work.

However, you may not redirect, resell, or service GM360 clients outside of the platform.
All GM360-generated clients must be handled through GM360.

Q15

Is there a contract?

Yes.

Before working with clients, you must sign:

a Partner Agreement
a Non-Disclosure Agreement (NDA)

These cover payments, confidentiality, brand use, client protection, and operational rules.

Q16

Can I leave anytime?